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Access to Payment Systems Limited 1/2/2020

Update 1/2: Our payment system - which includes the MyJacksonEMC website and mobile app and automated phone payment system - is operating again to accept payments. We appreciate our members' patience while we resolved technical issues with the system. Thank you!



Please be aware that we are currently experiencing technical issues with our payment systems, following a planned system maintenance that is taking longer than anticipated. 

This includes limited access to MyJacksonEMC and our phone payment system for making payments. 

For immediate assistance, please contact us at 1-800-462-3691 to speak to a member service representative.

We’re working on a solution and ask for your patience. Thank you.