Update 1/2: Our payment system - which includes the MyJacksonEMC website and mobile app and automated phone payment system - is operating again to accept payments. We appreciate our members' patience while we resolved technical issues with the system. Thank you!

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Please be aware that we are currently experiencing technical issues with our payment systems, following a planned system maintenance that is taking longer than anticipated. 

This includes limited access to MyJacksonEMC and our phone payment system for making payments. 

For immediate assistance, please contact us at 1-800-462-3691 to speak to a member service representative.

We’re working on a solution and ask for your patience. Thank you.