00:06 AM

Coronavirus FAQs

Q: How can I pay my bill?  

A: We encourage members to pay bills electronically to limit exposure to coronavirus. Bills can be paid online using your MyJacksonEMC account or over the phone using our automated payment channel 1-888-228-9166. Members can also mail payments using the provided envelope. Bill payments can still be made at any of our local offices by using the drive-thru service or the payment drop boxes. For more information, visit jacksonemc.com/waystopay.  


Q: What are you doing to help members who can’t pay their bill this month?  

A: Jackson EMC has always been sensitive to its members ability to pay their bills. Every member’s situation is different. Our customer service agents are empowered to work with members to address their individual circumstances. We encourage members to pay what they can to avoid a larger bill balance later. Members who need to make payment arrangements, including those affected by COVID-19, are asked to contact Jackson EMC at 1-800-462-3691.  


Q: Are you disconnecting service if I can’t pay my bill? 

A: If you expect you may not be able to pay your bill by the due date, please contact us to discuss payment assistance options. We’re suspending disconnection of service for nonpayment through July 15. 


Q: What happens if I’m not able to pay my bill by July 15? 

A: Please contact us to discuss payment assistance options before July 10. A member service representative can take a closer look at your account and look at payment arrangement options that work best for your situation. We encourage members to pay what they can to avoid a larger bill balance later.  


Q: Is Jackson EMC planning to waive late fees? 

A: We’re always sensitive to our members’ ability to pay their bills. Every situation is different. Our customer service representatives are empowered to work with members to address their individual circumstances, any fees involved and payment arrangement options. We’re not waiving all late fees, but we’re working with members on a case-by-case basis. Please call us at 1-800-462-3691 and we’re happy to speak with you about payment arrangement options. 


Q: If I’m unable to pay my bill due to a financial hardship, do you know where I can get payment assistance? 

A: A number of organizations in our service area offer help to pay electric bills for those who qualify. A list of currently available organizations can be viewed at https://www.jacksonemc.com/home-customer-service/financial-assistance/assistance-organizations-0.  


Q: What organizations or programs offer financial assistance to pay utility bills for small businesses? 

A: The University of Georgia’s Small Business Development Center (SBDC) provides the latest information about programs to help small businesses during the response to COVID-19. These programs include assistance with paying utility bills, among other qualified items. The qualifications for each program and type of finance assistance vary. Each program has deadlines to apply with the earliest on June 30, 2020. We encourage business members to visit the website for the latest information about qualifying for the programs. The website is located at https://www.georgiasbdc.org/. 


Q: Are you still responding to outages?  

A: Our crews are ready to respond to any outages. You can report outages by visiting outage.jacksonemc.com, calling 1-800-245-4044, or by using your MyJacksonEMC account. 


Q: What if I need a new service connected?  

A: If you're new to Jackson EMC, you can call customer service at 1-800-462-3691 to begin your electric service. You can also submit an online request at https://www.jacksonemc.com/apply.  


Q: Are your community rooms still open?  

A: At this time, our community rooms at our local offices are currently closed for public use. Please contact a local office if you’re interested in learning about using a community room at a later date. 


Q: I’ll be home a lot more this month. What can I do now to save energy and money on my next bill? 

A: Find ways to save at jacksonemc.com/waystosave.