At Jackson EMC, we know you count on us to keep the lights on. And we work hard to make that happen. But when outages occur, we work to restore your power as quickly and safely as possible.

Once we learn about an outage through smart meters installed on homes and businesses, the SCADA data network connecting our substations and circuits or member reports, we take these steps to restore your power:

• System Control is monitored 24/7 by technicians who manage the service for 219,000+ meters. Using distribution automation technology we have in place today, many outages can be restored remotely.
• Line Crews are dispatched if manual repairs are needed. Day or night, linemen work to restore your power.
• Transmission towers and cables supply power to thousands of consumers. These facilities must be repaired before other parts of the system can operate.
• Substations serve hundreds or thousands of members. Problems corrected at the substation restore power to a large number of people at once.
• Distribution lines are repaired next. Extending from substations, these lines supply towns, housing developments and other large groups of members
• Supply lines or tap lines that deliver power to transformers, either mounted on poles or placed on pads for underground service, are repaired next, bringing power back to those members.
• Individual homes and businesses where damage has occurred to the service line between your house and the transformer are restored next. *However, if there is damage to the service entrance, the lines that carry power from the meter to the wiring inside your house, a licensed electrician will need to make those repairs before we can safely restore power to your home.