Jackson EMC has achieved a significant milestone by becoming the first certified EMC Contact Center in the United States. This accomplishment was recognized through the International Customer Management Institute (ICMI) Contact Center Certification, which validates the center's efficiency and exceptional customer service.  

Jackson EMC's customer service team underwent rigorous training with ICMI, emphasizing customer focus, leadership, process management, and other best practices. The program also reviewed standards, processes, and data before concluding with an on-site visit conducted by ICMI.    

“We’re so proud of our contact center and customer service teams for achieving this  certification – the first of its kind for an electric cooperative!” Brent Cochran, director of customer service, said. “We did this to ensure that Jackson EMC is operating as efficiently as possible and using the best practices in managing our contact center and customer service processes.”  

More about the ICMI certification can be found here.  

Jackson Electric Membership Corporation, the largest electric cooperative in Georgia and one of the largest in the nation, is headquartered 50 miles northeast of Atlanta in Jefferson, Ga. The cooperative serves more than 252,000 meters on 14,800 miles of energized wire. For more information, visit jacksonemc.com.