Jackson EMC Recognized as a J.D. Power 2012 Customer Service Champion
JEFFERSON, Ga. (March 15, 2012) Jackson Electric Membership Corporation (EMC) was recognized at the J.D. Power and Associates Customer Service Roundtable in Orlando, Fla. on March 14 as a 2012 Customer Service Champion—one of only 50 companies to have earned this distinction this year.
To qualify for inclusion on this elite list, companies must not only excel within their own industry, but also must stand out among leading brands in 20 major industries evaluated by J.D. Power. The five factors measured included People, Presentation, Process, Product and Price.
To identify the 2012 Customer Service Champions, J.D. Power evaluated more than 800 brands. The 2012 Champions were identified based on customer feedback, opinions, and perceptions gathered from J.D. Power’s syndicated research in 2011. This group of 50 represents the highest-performing U.S. companies that deliver service excellence—both within their respective industry and across all industries measured.
“We are honored to receive this distinction and be included in this elite group of U.S. companies,” said Jackson EMC President/CEO Randall Pugh. “Our dedication to quality service has been a fundamental part of Jackson EMC since we first powered our lines in 1939. Each one of our employees brings that dedication to work with them every day. We truly appreciate this external confirmation of our continuing efforts to serve our members.”
In 2011, Jackson EMC was also recognized by J.D. Power as having the “Highest Customer Satisfaction among Midsize Utilities in the South”.
Jackson EMC, a cooperative owned by the members it serves, provides electricity and related services to more than 206,400 meters in 10 Northeast Georgia counties. Headquartered in Jefferson, Ga., with offices in Lawrenceville, Gainesville, Jefferson and Neese, the cooperative has more than 420 employees, and sold more than 5 billion kilowatt hours of electricity during 2011, more than enough to power a refrigerator for every person in Georgia for a year.
Jackson EMC received the highest numerical score among midsize utilities in the South region in the proprietary J.D. Power and Associates 2011 Electric Utility Residential Customer Satisfaction StudySM. Study based on 98,562 online interviews ranking the 30 largest providers in the South (AL, AK, DC, FL, GA, LA, MS, NM, OK, NC, SC, TN, TX, VA). Proprietary study results are based on experiences and perceptions of consumers surveyed in July 2010-May 2011. Your experiences may vary. Visit jdpower.com.