05:06 PM

Need to Know: Scammers have turned to Spoofing

Caller ID may have you fooled. Spoofing is the latest scam, which makes you think a phone call is coming from a legitimate company rather than who’s really on the line. The more sophisticated scammers have even copied or duplicated Jackson EMC’s recorded options to fool you further. Some members have received calls from these scammers asking for past due bills to be paid over the phone immediately.

“More and more members are reporting this scam. Please don’t fall for it,” says Jackson EMC Director of Customer Service Brent Cochran. “No matter how fancy they get with their schemes, just remember two things -- no real utility will call you and tell you to pay up right now or be cut off, and they definitely will not ask for payment by Green Dot or other cash cards.”

If you’re worried about a past due bill, call the Jackson EMC number in the phone book, the one printed on your bill, or in this newsletter – not the number on your caller ID.

Read more about what we do to keep members safe at www.jacksonemc.com/safety-and-security.