Jackson EMC has launched a new website and mobile app – called MyJacksonEMC – which is now available to members.

Based on member feedback, the new website and mobile app give members more flexibility to manage their accounts, including paying their monthly bill, monitoring energy use, reporting an outage and more.

Along with the new system, Jackson EMC members will see a revamped bill statement that makes it easier to quickly understand their monthly bill. All members will receive a printed copy of their bill in the mail in March.

Video tutorials and instructions for the new system are available at https://myjacksonemc.com/instructions.

Members who had accounts through Jackson EMC’s previous system, eBill, are encouraged to set up new accounts with MyJacksonEMC. Usernames and passwords from the old system were not transferred to the new system.

Paperless billing preferences were also not transferred to the new system. After setting up a MyJacksonEMC account, members will be asked to select their preference for paperless billing the first time they log in to the new system.

We’re here to help members have an easy transition to MyJacksonEMC. Instructions and FAQs about the new system are available at MyJacksonEMC.com. For additional help with a MyJacksonEMC account, please call us at 1-800-462-3691 and select option 2, then option 1.