Jackson EMC has always been sensitive to its members’ ability to pay their bills. And we know, every member’s situation is different. Our customer service representatives are empowered to work with members to address their individual circumstances.

We encourage members to pay what they can to avoid a larger bill balance later. Members who need to make payment arrangements are asked to contact Jackson EMC at 1-800-462-3691 prior to their bill due date. Please speak to one of our representatives about your options for a payment arrangement. Representatives are available Monday through Friday, from 7 a.m. to 6 p.m.

Ways to Pay. Members are encouraged to use the MyJacksonEMC mobile app or website to pay their bill, view their energy use or report an outage. More information is available at MyJacksonEMC.com. Members can also pay their bill via an automatic 24/7 system by calling 1-888-228-9166.  You can also visit one of our local offices to pay in person, Monday through Friday, from 8 a.m. to 5 p.m. For more information, visit jacksonemc.com/waystopay.