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Stay Safe from Imposter Scams

Scammers are known to target customers of utility companies, including Jackson EMC, by pretending to be a representative of the company. Oftentimes, these imposters threaten to disconnect services if they don’t receive a payment immediately.

You can avoid being the victim of a utility scam by doing the following:

  • Protect your personal information. Keep your Social Security number, date of birth, credit and bank account numbers private from anyone initiating contact with you – whether by phone, email or in person.
  • Take your time. If someone calls, appears or emails you telling you to pay a power bill immediately to avoid a service disconnection, tell them you want to verify that information. Then, call Jackson EMC at 1-800-462-3691 to speak to a representative about your account.
  • Always ask questions. Ask the person calling or visiting you to provide your account number, last payment amount or date of payment. If they are a legitimate representative of the company, they should have that information handy. If not, hang up the phone or close the door.
  • Pay Jackson EMC directly.  Be suspicious if a caller tells you to pay your bill with a specific payment option, like a prepaid debit card. Always pay your bills directly to Jackson EMC – whether online, by phone, via the MyJacksonEMC mobile app, automatic bank draft, mail or in person at a local office.

Learn more about how to protect your information at jacksonemc.com/safety-and-security.