At Jackson EMC, we know you count on us to keep your lights on. And we work hard to make that happen. When outages occur, we work to restore your power as quickly as conditions and safety procedures allow until all outages are restored. 

Generally, after severe weather causes widespread outages, we focus first on restoring an outage that will restore power to the largest number of members. Then, crews fix problems affecting smaller groups of members. Our crews have to find the cause of an outage – such as a tree limb on a power line – then follow a series of steps to restore power.

1. Report
   Smart meters at homes and businesses report outages 24/7, but we still need members to report outages when they see or hear something that helps us identify the cause of an outage. Report outages online, via the MyJacksonEMC mobile app or call Jackson EMC at 1-800-245-4044.
2. Control Center
   Our system control center is staffed 24/7/365 by coordinators who manage the service for all 240,000+ meters. Once we learn about an outage through member reports or smart meters, coordinators can use the data network connecting our substations and circuits to restore service to some areas using remote switches. System control center coordinators also dispatch line crews to repair damaged lines.
3. Line Crews
   Line crews work day and night to repair lines, poles and/or equipment once a problem is reported.
4. Towers and Cables
   Transmission towers and cables that supply power to thousands of consumers rarely fail. But when damage occurs, these must be repaired before other parts of the system can operate.
5. Substations
   Distribution substations serve hundreds or thousands of members. Problems corrected at the substation often restore power to a large number of members at once.
6. Distribution Lines
   Distribution lines are repaired next. Extending from substations, these lines supply housing developments and other large groups of members.
7. Tap Lines
   Supply lines, or tap lines that deliver power to transformers, either mounted on poles or placed on pads for underground service, bring power back to those members farthest from the substation.
8. Service Line
   Damage to the service line between your house and the transformer can occur. In this instance, your neighbor’s lights would be on, while yours are still out.
9. Service Entrances
   Service entrances, or the lines that carry power from the meter to the wiring inside your house, may be damaged as well. A licensed electrician will need to make those repairs to safely restore power to your home.
10. Lights On
    Lights on. Providing you with power is our top priority. We work to keep your power on every minute of every day.